Maintenance Requests

⚠️ Important: Do not send text messages to the emergency line. We do not accept or receive text messages.

What Counts as an Emergency

An emergency is any situation that poses an immediate risk to health, safety, or property and requires urgent attention. Examples include:

• Fire or smoke inside the building

• Flooding or major water leaks that cannot be contained

• Gas leaks or the smell of gas

• No heat during extreme cold weather

• Power failure affecting essential services (heat, water, or building safety systems)

• A security issue that threatens personal safety (e.g., break-in, door that cannot lock)

If your situation does not meet these conditions, it is not an emergency and must be submitted as a regular maintenance request.

Tenant Responsibilities

• The maintenance team and landlord do not provide fuses or light bulbs.

• Tenants are responsible for unclogging drains they block.

• If you are locked out, you must call a locksmith. If the maintenance team attends, a service charge will apply.

Submitting a Maintenance Request

All non-emergency maintenance issues must be submitted through the form below for approval before maintenance can be dispatched.