Maintenance Requests
⚠️ Important: Do not send text messages to the emergency line. It does not accept or receive text messages.
This form is to create a maintenance ticket only. The form will not reach the administration office.
What Counts as an Emergency
An emergency is any situation that poses an immediate risk to health, safety, or property and requires urgent attention. Examples include:
Fire or smoke inside the building
Flooding or major water leaks that cannot be contained/turned off
Gas leaks or the smell of gas
No heat during extreme cold weather
Power failure affecting essential services (heat, water, or building safety systems)
A security issue that threatens personal safety (e.g., break-in, door that cannot lock)
If your situation does not meet these conditions, it is not an emergency and must be submitted as a regular maintenance request.
Tenant Responsibilities
The maintenance team and landlord do not provide fuses or light bulbs.
Tenants are responsible for unclogging drains they block.
If you are locked out, you must call a locksmith. If the maintenance team attends, a service charge will apply.
Submitting a Maintenance Request
All non-emergency maintenance issues must be submitted through the form below for approval before maintenance can be dispatched.